Add a video to your profile

You can show a video on your profile by adding it to a post. Upload a video file and we get it ready to play, smooth and fast, for anyone who visits. It's no trouble.

Before you start

You need to own the profile, and you need a Video section to hold the video. A post lives inside a section. If you don't have a Video section yet, add and arrange sections first.

Uploading uses your plan's storage and file-size limits. Big video files can be large, so a long clip may bump into those limits on a smaller plan.

Adding a video to your profile

Open the profile in the Designer. From your profiles list, find the profile and choose Edit In Designer.
In the left panel, find your Video section. On that section's row, select the plus button. This opens the new video form.
Under Video Upload, select the Select button. A Choose Media window opens.
Select Upload, then pick a video file from your device. You'll see an "Uploading..." bar while it sends.
Type a Video Title. This field is required, so you can't save without it.
Choose Create Video to save.

After you save, you're taken to the post. Your video then needs a short while to get ready to play. To make the post live for visitors, publish your profile when you're done.

Should I upload a video file or paste a link?

Uploading a file is the path most people use, and it's the one we recommend. When you upload, we convert the video so it plays well on phones and slow connections.

The Video URL field is a fallback for when you can't upload. It only works with a direct link to a video file, like one ending in .mp4. It does not play a normal YouTube or Vimeo page link in a post. If you have a video file, upload it instead.

How do I add a YouTube video to a post?

A YouTube page link won't play inside a video post. In a post, the Video URL field needs a direct link to a video file, not a link to a YouTube watch page. A normal YouTube link points at a page, not at the video file itself, so the post can't play it.

To show your own video in a post, upload the file under Video Upload. That's the reliable way to get a video onto a post.

The profile cover is different. The cover has its own Video URL field that does embed a YouTube or Vimeo page link, so a watch-page link works there.

Why isn't my uploaded video playing yet?

A fresh upload needs a short while to get ready before it can play. While it's getting ready, visitors don't see a broken player. They see the thumbnail image you set, or an empty space if you didn't set one. This is normal right after you upload.

Wait a bit, then refresh the page. Larger files take longer. Once it's ready, the video takes the thumbnail's place and plays on its own when someone hovers or taps it.

What does it mean when a video is still being processed?

When you upload, we take your file and convert it so it streams well on any device and connection. While that's happening, your post shows the thumbnail image, or nothing in that spot if you didn't set one. The playable video appears once the work is done.

In your own media library, the same file shows a small spinning icon labeled "Video is still being processed" until it's ready. That spinner is only in your account, not on your public profile.

You don't have to do anything. The work runs in the background. When it finishes, your video plays like normal. If it's a long or high-resolution file, give it more time.

Still not playing after a long while? Some files can't be converted, often because the file is damaged or saved in a format we can't read. Try uploading the video again, and use an .mp4 file if you can. If it still won't play, get in touch and we'll take a look. It's no trouble.

How do I set a thumbnail for my video?

A thumbnail is the still image people see before the video plays. To set one, use the Thumbnail Image field on the video form.

Open the video post in the Designer, or use the new video form while adding it.
Under Thumbnail Image, select the Select button.
Upload or pick an image, then save with Create Video or your edits.

If you don't add one, we pull a frame from the video to use instead.

My upload was rejected for being too large

Each plan sets a cap on the size of a single file. If your video is over that cap, the upload is turned away. You'll see a message like "File too large (250 MB). This plan allows up to 500 MB per file." It tells you the size limit and your file's size, so you can see how far over you are.

To get the video in, you can shorten or compress it before uploading, or move to a plan with a higher file-size limit. The Choose Media window also shows your per-file limit before you start. On the free plan it reads "Up to 10 MB per file." Paid plans raise that cap a lot.

My upload was rejected because storage is full

Your plan includes a set amount of storage for all your files. If a new video would push you over that, the upload is turned away with a message like "Storage limit reached." It names your plan and your limit.

To free up room, remove media you no longer need, or move to a plan with more storage. Your billing settings show the storage for each plan.