Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, Use and disclosure of Your information when You Use the service, and tells You about Yours privacy rights, and how the law protects You.

We Use Your personal data to provide and improve the service. By Using the service, You agree to the collection and Use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access Our Service or parts of Our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Application refers to NoTrouble, the software program provided by NoTrouble.
Business, for the purpose of CCPA/CPRA, refers to NoTrouble as the legal entity that collects Consumers' personal information and determines the purposes and means of the processing of Consumers' personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers' personal information, that does business in the State of California.
CCPA and/or CPRA refers to the California Consumer Privacy Act (the "CCPA") as amended by the California Privacy Rights Act of 2020 (the "CPRA").
Company (referred to as either "NoTrouble", "We", "Us" or "Our" in this Agreement) refers to Helium Ventures Inc., 5048 Dundas St. W. Toronto, ON, M9A 1B9.
For the purpose of the GDPR, NoTrouble is the Data Controller.
Consumer, for the purpose of the CCPA/CPRA, means a natural person who is a California resident. A resident, as defined in the law, includes (1) every individual who is in the UsA for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the UsA who is outside the UsA for a temporary or transitory purpose.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many Uses.
Country refers to: Ontario, Canada
Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to NoTrouble as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Do Not Track (DNT) is a concept that has been promoted by Us regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet indUstry to develop and implement a mechanism for allowing internet Users to control the tracking of their online activities across websites.
Facebook Fan Page is a public profile named NoTrouble specifically created by NoTrouble on the Facebook social network, accessible from https://www.facebook.com/MadeWithNoTrouble/
GDPR refers to EU General Data Protection Regulation.
Personal Data is any information that relates to an identified or identifiable individual.
For the purposes of GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity.
For the purposes of the CCPA/CPRA, Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.
Service refers to the Application or the Website or both.
Service Provider means any natural or legal person who processes the data on behalf of NoTrouble. It refers to third-party companies or individuals employed by NoTrouble to facilitate the Service, to provide the Service on behalf of NoTrouble, to perform services related to the Service or to assist NoTrouble in analyzing how the Service is Used. For the purpose of the GDPR, Service Providers are considered Data Processors.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to Use the Service.
Usage Data refers to data collected automatically, either generated by the Use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to NoTrouble, accessible from https://notrouble.com
You means the individual accessing or Using the Service, or NoTrouble, or other legal entity on behalf of which such individual is accessing or Using the Service, as applicable.
Under GDPR, You can be referred to as the Data Subject or as the User as You are the individual Using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While Using Our service, we may ask You to provide Us with certain personally identifiable information that can be Used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data

Usage Data

Usage Data is collected automatically when Using the Service.

Usage Data may include information such as Your device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of Our service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device You Use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You Use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit Our service or when You access the service by or through a mobile device.

NoTrouble allows You to create an account and log in to Use the Service through the following Third-party Social Media Service:

· Google

You may also connect the following Third-party Social Media Service to an existing NoTrouble account, in order to Use the features that depend on it. Connecting is not a way of signing in:

· Instagram

If You decide to register through or otherwise grant Us access to a Third-Party Social Media Service, we may collect personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with NoTrouble through Your Third-Party Social Media Service's account. If You choose to provide such information and personal data, during registration or otherwise, You are giving NoTrouble permission to Use, share, and store it in a manner consistent with this Privacy Policy.

Instagram Data

If You connect an Instagram professional (Business or Creator) account to Your NoTrouble profile, We access a limited set of data from Instagram on Your behalf, using the instagram_business_basic permission You grant during the Instagram login process.

What We read. Your Instagram account identifier, username and account type; and Your recent media, including for each post its caption, image or video URL, thumbnail URL, media type, like count, comment count, publication date and permalink.

What We do with it. We use this data for one purpose only: to display Your Instagram posts on Your own NoTrouble profile, in the section You choose, with each post linking back to the original on Instagram. Instagram's own image links expire after a short period, so to keep Your posts displaying reliably We store a copy of the images and captions on NoTrouble's storage.

What We do not do. We do not use Instagram data for advertising or ad targeting. We do not sell it. We do not use it to build profiles of You or anyone else. We do not publish to Your Instagram account, read or manage Your comments, or access Your Instagram messages; We do not request the permissions that would allow any of that. We do not access the accounts of other Instagram users, and We do not collect data about people who interact with Your posts.

Sharing. We share Instagram data only with service providers that process it on Our behalf and under contract in order to operate NoTrouble (Our hosting, storage and search-indexing providers), and where We are required to do so by law. If You have enabled AI discoverability for Your profile (see below), content from Your profile, including imported Instagram posts, may also be returned to third-party AI assistants.

Deletion and Your control. You can disconnect Instagram at any time from Your NoTrouble connections settings. You may also remove NoTrouble from Your Instagram "Apps and Websites" settings; either way, We stop accessing Your Instagram account. Disconnecting deletes the access token We hold. Please note that disconnecting in NoTrouble does not by itself remove NoTrouble from Your Instagram settings list, because Instagram does not provide a way for Us to do that on Your behalf.

When You disconnect, or when You remove NoTrouble from Your Instagram settings, the posts and images We imported are removed from Your profile immediately and permanently deleted within 24 hours. If You reconnect the same Instagram account within that period, they are restored. If You request deletion of Your data through Instagram, We delete it straight away and provide You with a confirmation code and a page where You can confirm the deletion. Closing Your NoTrouble account also deletes it straight away.

Our access to and use of information received from Meta APIs adheres to the Meta Platform Terms and Developer Policies.

Google User Data

NoTrouble's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

We access Google user data only to provide features You explicitly connect and enable. We do not use Google user data for advertising, retargeting or personalized advertising. We do not sell it. We do not use it to train generalized artificial-intelligence or machine-learning models, and We do not transfer it to anyone else for that purpose. We do not transfer it to third parties except as necessary to provide or improve those user-facing features, to comply with applicable law, or as part of a merger or acquisition. We do not allow humans to read Your Google data unless We have Your explicit consent for a specific issue, it is necessary for security purposes or to comply with applicable law, or the data has been aggregated and de-identified.

Your basic Google profile. If You sign in with Google, We read Your name and email address to create and sign You in to Your NoTrouble account.

Google Calendar. If You connect Google Calendar to a booking type, We read Your free/busy times for the calendar You select, so that times You are already busy are not offered to people booking with You. We read the list of calendars on Your account so You can choose which one to use. We do not read the titles, descriptions, guests, or contents of Your events. When a booking is confirmed, rescheduled, or cancelled, We create, update, or delete the corresponding event on the calendar You chose.

Google Business Profile. If You connect a Google Business Profile, We read Your business listing details, reviews, and photos to display them on Your NoTrouble profile and in Your review inbox. With Your instruction, We publish posts, reply to reviews, update Your listing details, and manage photos and booking links on Your behalf.

AI discoverability. If You turn on the AI discoverability setting for a profile (see below), the Google-sourced business details published on that profile, such as Your listing information and Your overall rating and review count, may be returned to third-party AI assistants along with the rest of that profile's public content. That setting is off unless You turn it on, and it powers a feature You asked for; it is never used to train a model.

Disconnecting and deletion. You can disconnect Your Google account at any time from Your NoTrouble connections settings, or revoke access at myaccount.google.com/permissions. Disconnecting revokes the access We hold and stops all further access to Your Google account.

When You disconnect, any posts We imported from Google, such as calendar events shown on Your profile, are removed from Your profile immediately and permanently deleted within 24 hours, on the same terms described for Instagram above.

Your Google reviews, business photos and listing details are treated differently: they stay where they are, because people most often disconnect in order to reconnect, and removing that history automatically would be a poor surprise. You can delete all of it whenever You like using Remove synced data on the Google connection screen, which erases every Google review and photo We hold for You and unlinks Your listing. It is also deleted automatically when You close Your NoTrouble account.

Search Indexing and AI Discoverability

Content You publish on Your NoTrouble profile, including posts imported from a connected account such as Instagram, is indexed in Our search service so that it can be found through search on NoTrouble.

Separately, each profile has an AI discoverability setting, which is off by default. If You turn it on, the published content of that profile may be returned to third-party AI assistants and agents through Our public interface. This applies to imported content as well as content You write yourself. You can turn it off at any time in Your profile settings.

Tracking Technologies and Cookies

We Use Cookies and similar tracking technologies to track the activity on NoTrouble and store certain information. Tracking technologies Used are beacons, tags, and scripts to collect and track information and to improve and analyze NoTrouble. The technologies we Use may include:

· Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refUse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to Use some parts of NoTrouble. Unless You have adjUsted Your browser setting so that it will refUse Cookies, NoTrouble may Use Cookies.
· Web Beacons. Certain sections of NoTrouble and Our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit NoTrouble, for example, to count Users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.

We Use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to Use some of its features. They help to authenticate Users and prevent fraudulent Use of User accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only Use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if Users have accepted the Use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow Us to remember choices You make when You Use the Website, such as remembering Your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter Your preferences every time You Use the website.
Analytics and Advertising Cookies
Type: Persistent Cookies
Administered by: Third parties
Purpose: On Our public marketing website only, these Cookies and similar technologies (Google Analytics and the Meta Pixel) record page views so We can measure how the site is Used and how well Our advertising works. They are not Used in the NoTrouble application itself, nor on public NoTrouble profiles. They are set only if You accept them: We ask before anything but the essential Cookies loads, and "essential only" is offered as plainly as "accept all". You can change Your answer at any time using the Cookie preferences link in Our footer. See "Usage, Performance and Miscellaneous" below for each provider, and Our Cookies Policy for the full list.

For more information about the cookies We Use and Your choices regarding cookies, please visit Our Cookies Policy.

Use of Your Personal Data

NoTrouble may Use Personal Data for the following purposes:

To provide and maintain Our Service, including to monitor the Usage of NoTrouble.
To manage Your Account: to manage Your registration as a User of NoTrouble. The personal data You provide can give You access to different functionalities of NoTrouble that are available to You as a registered User.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through NoTrouble.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's pUsh notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that You have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may Use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by Us about NoTrouble Users is among the assets transferred.
For other purposes: We may Use Your information for other purposes, such as data analysis, identifying Usage trends, determining the effectiveness of Our promotional campaigns and to evaluate and improve NoTrouble, products, services, marketing and Your experience.

We may share Your personal information in the following situations:

· With Service Providers: We may share Your personal information with service providers to monitor and analyze the Use of NoTrouble, for payment processing, to contact You.
· For Business Transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
· With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with Us.
· With Business Partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
· With Other Users: when You share personal information or otherwise interact in the public areas with other Users, such information may be viewed by all Users and may be publicly distributed outside. If You interact with other Users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other Users will be able to view descriptions of Your activity, communicate with You and view Your profile.
· With Your Consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

NoTrouble will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and Use Your Personal Data to the extent necessary to comply with Our legal obligations (for example, if we are required to retain Your data to comply with applicable laws), resolve disputes, and enforce Our legal agreements and policies.

Data We import from a connected third-party account is retained only for as long as that connection is in place. See "Instagram Data" above for the specific retention and deletion periods that apply to Instagram content.

NoTrouble will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is Used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

How We decide how long. Where the law asks Us to state a period, or the criteria We use to work one out, these are Ours:

· Your account and its content: kept while Your account is open. Closing it starts the deletions described under "Delete Your Personal Data" below.
· Content imported from a connected account: kept while that connection is in place. Instagram content is deleted within 24 hours of disconnecting; Google reviews and photos are kept until You remove them or close Your account, as described above.
· Analytics about how a profile is performing: kept while the profile exists, because the value of the feature is being able to compare this month against last year.
· Sign-in and security records, such as the approximate location of a sign-in: kept while they are useful for investigating account compromise.
· Billing and tax records: kept for as long as tax, accounting and anti-fraud law requires, which is longer than Your account may last, and independently of it.
· Records of consent and of Your acceptance of Our policies: kept while We rely on them, plus the period in which We might have to show We had them.
· Backups: content deleted from the live service persists in encrypted backups until those backups age out in the ordinary course.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at NoTrouble's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

NoTrouble will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Where Your data actually goes, and what protects it. NoTrouble is operated from Canada, and Our hosting, storage, search, email and error-monitoring providers are located in Canada, the United States and the European Union. So if You are in the European Economic Area, the United Kingdom or Switzerland, Your Personal Data is transferred outside that area.

Those transfers rely on one of the following, depending on the country and the provider:

· An adequacy decision. Canada holds a partial adequacy decision from the European Commission covering private-sector organisations subject to PIPEDA, which includes Us.
· Standard Contractual Clauses. Where a provider is in a country without an adequacy decision (principally the United States), Our contract with that provider incorporates the European Commission's Standard Contractual Clauses, together with the UK International Data Transfer Addendum where the UK GDPR applies, and We assess the transfer for any additional safeguards it needs.

You can ask Us for more detail about the safeguards that apply to a particular transfer by writing to privacy@notrouble.com.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if You have one, and visiting the account settings section that allows You to manage Your personal information. Account → Privacy & Data holds both controls: an export of Your data, and permanent deletion of Your account. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

When You close Your NoTrouble account, We treat that as an explicit deletion request for data We hold on Your behalf from a connected account: content imported from Instagram is permanently deleted, and the Google reviews, photos and listing links synced to Your account are erased. We also tell each connected provider to revoke Our access, so NoTrouble no longer appears in Your third-party permissions.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

business Transactions

If NoTrouble is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, NoTrouble may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a cOurt or a government agency).

Other legal requirements

NoTrouble may disclose Your Personal Data in the good faith belief that such action is necessary to:

· Comply with a legal obligation
· Protect and defend the rights or property of NoTrouble
· Prevent or investigate possible wrongdoing in connection with the Service
· Protect the personal safety of Users of the Service or the public
· Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to Use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers We Use may have access to Your Personal Data. These third-party vendors collect, store, Use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Email Marketing

We may Use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

We may Use Email Marketing Service Providers to manage and send emails to You.

Brevo
Their Privacy Policy can be viewed at https://www.brevo.com/legal/privacypolicy/

Payments

We may provide paid products and/or services within the Service. In that case, we may Use third-party services for payment processing (e.g. payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose Use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Stripe
Stripe processes all payments and subscriptions for NoTrouble, and stores Your payment card details on Our behalf.
Their Privacy Policy can be viewed at https://stripe.com/privacy

Usage, Performance and MiscellaneoUs

We may Use third-party Service Providers to maintain and improve Our Service.

Meta Pixel
Our public marketing website may include the Meta Pixel, a service operated by Meta Platforms, Inc. that records page views in order to measure the effectiveness of Our advertising. It is not present in the NoTrouble application itself, nor on public NoTrouble profiles.
Their Privacy Policy can be viewed at https://www.facebook.com/privacy/policy/
Google Analytics
Our public marketing website may include Google Analytics, a web analytics service operated by Google that records page views and similar Usage Data in order to measure how the website is Used. It is not present in the NoTrouble application itself, nor on public NoTrouble profiles. You can opt out by installing the Google Analytics opt-out browser add-on.
Their Privacy Policy can be viewed at https://policies.google.com/privacy
Google Maps Platform
We Use Google's mapping and address services (currently the Geocoding API, and the Places API where address look-up is offered) to turn a business address into map coordinates. These are server-to-server requests made by Us about the address You or Your Google Business Profile supplies; We do not send Your device information to Google for this purpose.
Their Privacy Policy can be viewed at https://policies.google.com/privacy
Mapbox
Maps shown on NoTrouble profiles and business pages are rendered by Mapbox, which receives the map location and, where a map is displayed interactively in Your browser, Your IP address and device information.
Their Privacy Policy can be viewed at https://www.mapbox.com/legal/privacy

GDPR Privacy

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

· Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
· Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
· Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which NoTrouble is subject.
· Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
· Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in NoTrouble.
· Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by NoTrouble.

In any case, NoTrouble will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Which basis We rely on, for what. In practice it comes down to four:

· Performance of a contract: creating and running Your account, publishing Your profile, taking payment, providing support, and operating any feature You turn on, including a connection You make to Google or Instagram.
· Legitimate interests: keeping the Service secure and preventing fraud and abuse; understanding how the Service is used so We can improve it; and sending existing customers information about similar products, which You can stop at any time. We balance each of these against Your interests, and You can object to any of them.
· Consent: analytics and advertising cookies on Our marketing website, marketing email and SMS where the law requires opt-in, and turning on AI discoverability for a profile. You can withdraw Your consent at any time, and withdrawing it does not affect processing carried out before You did.
· Legal obligation: keeping billing and tax records, responding to lawful requests, and meeting Our obligations under consumer, tax and platform law.

Your Rights under the GDPR

NoTrouble undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.

You have the right under this Privacy Policy, and by law if You are within the EU, to:

· Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, You can access, update or request deletion of Your Personal Data directly within Your account settings section. If You are unable to perform these actions Yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
· Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.
· Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to Our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
· Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
· Request the transfer of Your Personal Data. You can export Your data Yourself, at any time and without asking Us, from Account → Privacy & Data in NoTrouble. Choose what You want to include and We generate a spreadsheet file You can open in Excel, Numbers, Google Sheets or any other tool that reads spreadsheets. If You need it in a different format, or need it sent to a third party You have chosen, write to Us and We will arrange it. Please note that this right only applies to automated information which You initially provided consent for Us to Use or where We Used the information to perform a contract with You.
· Withdraw Your consent. You have the right to withdraw Your consent on Using Your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try Our best to respond to You as soon as possible.

You have the right to complain to a Data Protection Authority about Our collection and Use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

Facebook Fan Page

Data Controller for the Facebook Fan Page

NoTrouble is the Data Controller of Your Personal Data collected while Using the Service. As operator of the Facebook Fan Page https://www.facebook.com/MadeWithNoTrouble/, NoTrouble and the operator of the social network Facebook are Joint Controllers.

NoTrouble has entered into agreements with Facebook that define the terms for Use of the Facebook Fan Page, among other things. These terms are mostly based on the Facebook Terms of Service: https://www.facebook.com/terms.php

Visit the Facebook Privacy Policy https://www.facebook.com/policy.php for more information about how Facebook manages Personal data or contact Facebook online, or by mail: Meta Platforms, Inc. ATTN, Privacy Operations, 1601 Willow Road, Menlo Park, CA 94025, United States.

Facebook Insights

We Use the Facebook Insights function in connection with the operation of the Facebook Fan Page and on the basis of the GDPR, in order to obtain anonymized statistical data about Our Users.

For this purpose, Facebook places a Cookie on the device of the User visiting Our Facebook Fan Page. Each Cookie contains a unique identifier code and remains active for a period of two years, except when it is deleted before the end of this period.

Facebook receives, records and processes the information stored in the Cookie, especially when the User visits the Facebook services, services that are provided by other members of the Facebook Fan Page and services by other companies that Use Facebook services.

For more information on the privacy practices of Facebook, please visit Facebook Privacy Policy here: https://www.facebook.com/privacy/explanation

CCPA/CPRA Privacy Notice (California Privacy Rights)

This privacy notice section for California residents supplements the information contained in Our Privacy Policy and it applies solely to all visitors, Users, and others who reside in the State of California.

Categories of Personal Information Collected

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. The following is a list of categories of personal information which we may collect or may have been collected from California residents within the last twelve (12) months.

Please note that the categories and examples provided in the list below are those defined in the CCPA/CPRA. This does not mean that all examples of that category of personal information were in fact collected by Us, but reflects Our good faith belief to the best of Our knowledge that some of that information from the applicable category may be and may have been collected. For example, certain categories of personal information would only be collected if You provided such personal information directly to Us.

Category A: Identifiers.
Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver's license number, passport number, or other similar identifiers.
Collected: Yes.
Category B: Personal information categories listed in the California CUstomer Records statute (Cal. Civ. Code § 1798.80(e)).
Examples: A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
Collected: Yes, but only the ordinary contact details in that list: name, address, telephone number, and whatever else You choose to put on Your profile. We do not collect government identification numbers, We do not collect medical or insurance information, and We never see Your card or bank details; those go directly to Our payment processor.
Category C: Protected classification characteristics under California or federal law.
Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital statUs, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military statUs, genetic information (including familial genetic information).
Collected: No.
Category D: Commercial information.
Examples: Records and history of products or services purchased or considered.
Collected: Yes.
Category E: Biometric information.
Examples: Genetic, physiological, behavioral, and biological characteristics, or activity patterns Used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
Collected: No.
Category F: Internet or other similar network activity.
Examples: Interaction with Our Service or advertisement.
Collected: Yes.
Category G: Geolocation data.
Examples: Approximate physical location.
Collected: Yes. We estimate an approximate location (country, region and city) from the IP address a request comes from. We use it for two things: showing profile owners where their visitors came from in their insights, and flagging a sign-in from an unexpected place as a possible security problem. We do not collect precise or device-level location, We do not track Your movements, and We do not use location for advertising. Where You publish a business address on a profile, that address is content You chose to publish.
Category H: Sensory data.
Examples: Audio, electronic, visual, thermal, olfactory, or similar information.
Collected: No.
Category I: Professional or employment-related information.
Examples: Current or past job history or performance evaluations.
Collected: Yes, but only what You choose to publish. NoTrouble is a place to put Your work online, so a profile often names a job title, a trade, a side business or a portfolio. That is content You write and publish deliberately, and You can change or remove it at any time. We do not ask for employment history, We do not verify it, We do not collect performance evaluations, and We do not obtain any of it from employers or background-check services.
Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Examples: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
Collected: No.
Category K: Inferences drawn from other personal information.
Examples: Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Collected: No.
Category L: Sensitive personal information.
Examples: Account login and password information, geolocation data.
Collected: Yes.

Under CCPA/CPRA, personal information does not include:

· Publicly available information from government records
· Deidentified or aggregated consumer information
· Information excluded from the CCPA/CPRA's scope, such as:

· Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data
· Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994

Sources of Personal Information

We obtain the categories of personal information listed above from the following categories of sOurces:

· Directly from You. For example, from the forms You complete on Our Service, preferences You express or provide through Our Service, or from Your purchases on Our Service.
· Indirectly from You. For example, from observing Your activity on Our Service.
· Automatically from You. For example, through cookies We or Our Service Providers set on Your Device as You navigate through Our Service.
· From Service Providers. For example, third-party vendors for payment processing, or other third-party vendors that We Use to provide the Service to You.

Use of Personal Information

We may Use or disclose personal information We collect for "business purposes" or "commercial purposes" (as defined under the CCPA/CPRA), which may include the following examples:

· To operate Our Service and provide You with Our Service.
· To provide You with support and to respond to Your inquiries, including to investigate and address Your concerns and monitor and improve Our Service.
· To fulfill or meet the reason You provided the information. For example, if You share Your contact information to ask a question about Our Service, We will Use that personal information to respond to Your inquiry. If You provide Your personal information to purchase a product or service, We will Use that information to process Your payment and facilitate delivery.
· To respond to law enforcement requests and as required by applicable law, cOurt order, or governmental regulations.
· As described to You when collecting Your personal information or as otherwise set forth in the CCPA/CPRA.
· For internal administrative and auditing purposes.
· To detect security incidents and protect against malicioUs, deceptive, fraudulent or illegal activity, including, when necessary, to prosecute those responsible for such activities.
· Other one-time Uses.

Please note that the examples provided above are illustrative and not intended to be exhaUstive. For more details on how we Use this information, please refer to the "Use of Your Personal Data" section.

If We decide to collect additional categories of personal information or Use the personal information We collected for materially different, unrelated, or incompatible purposes, We will update this Privacy Policy.

Disclosure of Personal Information

We may Use or disclose and may have Used or disclosed in the last twelve (12) months the following categories of personal information for business or commercial purposes:

· Category A: Identifiers
· Category B: Personal information categories listed in the California CUstomer Records statute (Cal. Civ. Code § 1798.80(e))
· Category D: Commercial information
· Category F: Internet or other similar network activity

Please note that the categories listed above are those defined in the CCPA/CPRA. This does not mean that all examples of that category of personal information were in fact disclosed, but reflects Our good faith belief to the best of Our knowledge that some of that information from the applicable category may be and may have been disclosed.

When We disclose personal information for a business purpose or a commercial purpose, We enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not Use it for any purpose except performing the contract.

Share of Personal Information

We may share, and have shared in the last twelve (12) months, Your personal information identified in the above categories with the following categories of third parties:

· Service Providers acting on Our instructions and under contract, for hosting, storage, search indexing, email and SMS delivery, error monitoring and mapping
· Payment processors
· Advertising partners, on Our public marketing website only, and only where You have accepted advertising cookies
· Third parties You connect Yourself, such as Google or Instagram, in order to use a feature that depends on them
· Third party vendors to whom You or Your agents authorize Us to disclose Your personal information in connection with products or services We provide to You

We do not share Your personal information with data brokers, and We do not make it available for anyone else's marketing.

As defined in the CCPA/CPRA, "sell" and "sale" mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer's personal information by the business to a third party for valuable consideration. "Share" has a narrower meaning: disclosing personal information to a third party for cross-context behavioral advertising.

We do not sell personal information, and We have not sold it in the last twelve (12) months. We have never sold, rented or traded User data, and We do not intend to. This is not a hedge about how the word is defined: there is no category of personal information We sell.

We do use third-party Service Providers to run NoTrouble, for hosting, storage, search indexing, email delivery, payment processing and error monitoring. Each is bound by contract to process personal information only on Our instructions and only to provide that service, which is a disclosure for a business purpose and not a sale.

Sharing for advertising. On Our public marketing website (not in the NoTrouble application, and not on public NoTrouble profiles) We may use advertising cookies to measure whether Our advertising works. That may be a "share" for cross-context behavioral advertising under the CCPA/CPRA. It happens only if You accept advertising cookies when We ask. If You decline, choose "essential only", or Your browser sends a Global Privacy Control signal, nothing is shared. You can change Your choice at any time using the Cookie preferences link in Our website footer, and You can read exactly what is set in Our Cookies Policy.

We do not share the personal information of Consumers We know to be under 16 years of age for cross-context behavioral advertising under any circumstances.

Sale of Personal Information of Minors Under 16 Years of Age

We do not sell personal information at all, so We do not sell the personal information of minors, and there is no opt-in to give.

An account requires You to be 18 or older, so We do not knowingly collect personal information from anyone under 16 through Our Service, although certain third party websites We link to may do so. Those websites have their own terms and privacy policies, and We encourage parents and legal guardians to monitor their children's Internet Usage and instruct their children never to provide information on other websites without their permission.

If You have reason to believe that a child has provided Us with personal information, please contact Us with sufficient detail to enable Us to delete it.

Your Rights under the CCPA/CPRA

The CCPA/CPRA provides California residents with specific rights regarding their personal information. If You are a resident of California, You have the following rights:

· The right to notice. You have the right to be notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being Used.
· The right to know/access. Under CCPA/CPRA, You have the right to request that We disclose information to You about Our collection, Use, sale, disclosure for business purposes and share of personal information. Once We receive and confirm Your request, We will disclose to You:

· The categories of personal information We collected about You
· The categories of sOurces for the personal information We collected about You
· Our business or commercial purposes for collecting or selling that personal information
· The categories of third parties with whom We share that personal information
· The specific pieces of personal information We collected about You
· If we sold Your personal information or disclosed Your personal information for a business purpose, We will disclose to You:

· The categories of personal information categories sold
· The categories of personal information categories disclosed

· The right to say no to the sale or sharing of Personal Data (opt-out). You have the right to direct Us to not sell Your personal information. To submit an opt-out request, please see the "Do Not Sell My Personal Information" section or contact Us.
· The right to correct Personal Data. You have the right to correct or rectify any inaccurate personal information about You that We collected. Once We receive and confirm Your request, We will Use commercially reasonable efforts to correct (and direct Our Service Providers to correct) Your personal information, unless an exception applies.
· The right to limit Use and disclosure of sensitive Personal Data. You have the right to request to limit the Use or disclosure of certain sensitive personal information We collected about You, unless an exception applies. To submit, please see the "Limit the Use or Disclosure of My Sensitive Personal Information" section or contact Us.
· The right to delete Personal Data. You have the right to request the deletion of Your Personal Data under certain circumstances, subject to certain exceptions. Once We receive and confirm Your request, We will delete (and direct Our Service Providers to delete) Your personal information from Our records, unless an exception applies. We may deny Your deletion request if retaining the information is necessary for Us or Our Service Providers to:

· Complete the transaction for which We collected the personal information, provide a good or service that You requested, take actions reasonably anticipated within the context of Our ongoing business relationship with You, or otherwise perform Our contract with You.
· Detect security incidents, protect against malicioUs, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
· Debug products to identify and repair errors that impair existing intended functionality.
· Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
· Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
· Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or serioUsly impair the research's achievement, if You previoUsly provided informed consent.
· Enable solely internal Uses that are reasonably aligned with consumer expectations based on Your relationship with Us.
· Comply with a legal obligation.
· Make other internal and lawful Uses of that information that are compatible with the context in which You provided it.

· The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your consumer's rights, including by:

· Denying goods or services to You
· Charging different prices or rates for goods or services, including the Use of discounts or other benefits or imposing penalties
· Providing a different level or quality of goods or services to You
· Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services

Exercising Your CCPA/CPRA Data Protection Rights

Please see the "Do Not Sell My Personal Information" section and "Limit the Use or Disclosure of My Sensitive Personal Information" section for more information on how to opt out and limit the Use of sensitive information collected.

Additionally, in order to exercise any of Your rights under the CCPA/CPRA, and if You are a California resident, You can contact Us:

By email: privacy@notrouble.com
By visiting this page on Our website: https://notrouble.com/support

Only You, or a person registered with the California Secretary of State that You authorize to act on Your behalf, may make a verifiable request related to Your personal information.

Your request to Us mUst:

· Provide sufficient information that allows Us to reasonably verify You are the person about whom We collected personal information or an authorized representative
· Describe Your request with sufficient detail that allows Us to properly understand, evaluate, and respond to it

We cannot respond to Your request or provide You with the required information if We cannot:

· Verify Your identity or authority to make the request
· And confirm that the personal information relates to You

We will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.

Any disclosures We provide will only cover the 12-month period preceding the verifiable request's receipt.

For data portability requests, We will select a format to provide Your personal information that is readily Usable and should allow You to transmit the information from one entity to another entity without hindrance.

We do not sell Your personal information. There is nothing to opt out of, because there is no sale.

The one thing that may count as "sharing" under the CCPA/CPRA is the advertising cookies on Our public marketing website, and those are opt-in. To decline them, or to withdraw a choice You already made:

· Use the Cookie preferences link in the footer of Our website, and choose "essential only"; or
· Turn on Global Privacy Control in Your browser or browser extension. We treat that signal as an instruction to opt out, and We honour it automatically without asking You to identify Yourself; or
· Contact Us at privacy@notrouble.com.

Your choice applies to the browser You make it in, because that is where the cookies live. If You use more than one browser or device, set it on each.

Limit the Use or Disclosure of My Sensitive Personal Information

If You are a California resident, You have the right to limit the Use and disclosure of Your sensitive personal information to that Use which is necessary to perform the services or provide the goods reasonably expected by an average consumer who requests such services or goods.

We collect, Use and disclose sensitive personal information in ways that are necessary to provide the Service. For more information on how We Use Your personal information, please see the "Use of Your Personal Data" section or contact Us.

"Do Not Track" Policy as Required by California Online Privacy Protection Act (CalOPPA)

Our Service does not respond to Do Not Track signals. DNT was never agreed on as a standard and no law requires Us to act on it.

We do honour Global Privacy Control (GPC). GPC is the signal that replaced DNT in practice and that California law recognises. If Your browser or a browser extension sends it, We treat it as an instruction to opt out of any sharing of Your personal information for advertising: We do not load analytics or advertising cookies, and We do not ask You to choose, because You already have.

Some third party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked.

Your California Privacy Rights (California's Shine the Light law)

Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with Us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes.

If You'd like to request more information under the California Shine the Light law, and if You are a California resident, You can contact Us Using the contact information provided below.

California Privacy Rights for Minor Users (California business and Professions Code Section 22581)

California business and Professions Code Section 22581 allows California residents under the age of 18 who are registered Users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.

To request removal of such data, and if You are a California resident, You can contact Us Using the contact information provided below, and include the email address associated with Your account.

Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

Children's Privacy

NoTrouble is for adults. Our Terms of Service require You to be 18 or older to have an account, so the Service is not directed to children and We do not knowingly collect Personal Data from anyone under 18.

A NoTrouble profile is a public web page. That is the whole point of it, and it is also why We have drawn the line here: We are not set up to obtain and verify parental consent, and a public profile is not something a child should be publishing without it.

If You are a parent or guardian and You believe Your child has given Us Personal Data, please contact Us at privacy@notrouble.com and We will delete the account and the information. If We become aware of an account belonging to someone under 18, We will close it.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If You have any questions about this Privacy Policy, You can contact Us: