Sign in to your account

There are three ways to sign in to NoTrouble: a one-time code sent to your email, a passkey on your device, or your password. The fastest one for most people is the email code, and you don't have to remember anything. It's no trouble.

Before you start

You need access to the email address on your account, since the default way to sign in sends a code there. If you set up a passkey or a password, you can use those instead.

Signing in with an email code

This is the way the sign-in page offers first.

Go to the sign-in page at my.notrouble.com/login.
In the Email field, type your email address.
Select Email me a code.
Check your email for a 6-digit code from NoTrouble.
Type the code into the boxes on the screen.
If you want to stay signed in on this device, tick Stay signed in.

Once the code is correct, you're in. The form reads the code and signs you in on its own, so you may not need to select anything after the last digit.

Signing in with a passkey

A passkey lets you sign in with your fingerprint, face, or device PIN. No code, no password.

Go to my.notrouble.com/login.
Type your email and select Email me a code.
If your account has a passkey, the page shows Use your passkey instead of asking for a code.
Follow the prompt from your device, such as Touch ID, Face ID, Windows Hello, or your security key.

You're signed in as soon as your device confirms it's you. To set one up first, read set up a passkey.

Signing in with a password

Prefer a password? You can switch to it from the sign-in page.

Go to my.notrouble.com/login.
Select Use password instead.
Type your email and your password.
To stay signed in on this device, tick Stay signed in.
Select Sign in.

I didn't get the code

First, wait a minute. Email can lag.

If it's still missing, check your spam or junk folder and search your inbox for "NoTrouble". On the code screen, select Resend the code to send a fresh one. The page confirms with "A new sign-in code was sent."

If no code ever arrives, you may be using a different email than the one on your account. Select Use a different email and try the right one.

That code is incorrect

You'll see "That code is incorrect. Try again or request a new one." This means the digits didn't match.

Type the code again, slowly. Make sure you're reading the newest email, not an older one. If it still won't take, select Resend the code and use the new one.

That code has expired

You'll see "That code has expired. Request a new one." Codes don't last forever, so an old one stops working.

Select Resend the code and enter the new code within a few minutes.

It says to use the same browser

You'll see "For your security, enter the code in the same browser where you started signing in." This happens if you start on one device or browser and finish on another.

Go back to the device and browser where you typed your email, and enter the code there.

I'm locked out after too many tries

You'll see "Too many attempts. Try again in a minute." We pause sign-in for a short time when there are many quick tries. This protects your account.

Wait a minute, then request a new code and try again.

My passkey won't work

You'll see "No passkey was selected. Try again or use a code instead." or "We could not verify your passkey." This can happen if you cancel the device prompt or the passkey isn't on this device.

Select Try again to retry. Or select Email me a code instead to sign in with a code while you sort the passkey out.

What's normal when you sign in

It's normal for the code email to take a minute. It's also normal to be asked for a fresh code if you wait too long. We keep codes short-lived on purpose.

If you don't tick Stay signed in, you may be asked to sign in again sooner. That's expected.