Manage who can access your account

Every person in your account has a role. The role decides what they can see and change. Here's what each role does, plus how to change someone's role or remove them. It's no trouble.

Before you start

You need the right role to manage other people. Owners and Managers can change roles and remove people. Collaborators and Members cannot.

If you're a Collaborator or Member, you won't see the Users tab in your account menu at all. That tab only shows for Owners and Managers. To make any change to people, ask an Owner or Manager on the account.

If you are an Owner or Manager, each person's row has actions like View, Edit, and Delete, including Owners and yourself. Some changes still get blocked when you save them. The sections below explain which ones and why.

What each role can do (Owner, Manager, Collaborator, Member)

Your account has four roles. Each one unlocks a bit more:

Owner: full control. Owners manage people, billing, and account settings. Owners can delete the account and transfer it to someone else.
Manager: nearly the same as an Owner. Managers manage people, billing, and account settings, and they can delete the account too. The one thing a Manager can't do is transfer the account, which means change who owns it.
Collaborator: can view and update account details and work on profiles. They can't see billing and can't manage people.
Member: view-only. Members can see the account but can't change settings, billing, or people.

If you're not sure which to pick, start lower, like Collaborator or Member. You can always move someone up later.

How do I change someone's role?

Sign in and open your account settings.
Go to the Users tab.
Find the person in the list.
Open their row actions and choose Edit.
In the Edit user window, open the Role menu and pick the new role.
Select Save.

You'll see a "User updated." note, and the new role takes effect right away. If the person has email alerts on, we also email them to let them know their role changed.

How do I remove someone from my account?

Go to the Users tab.
Find the person in the list.
Open their row actions and choose Delete.
In the Remove user window, check the name, then select Remove.

You'll see a "User removed from account." note. They lose access to your account at once. Their own NoTrouble sign-in still exists, so they can keep using NoTrouble for any other account.

Why can't a Member or Collaborator see billing or settings?

That's by design. Billing and account settings are limited to Owners and Managers.

Members get view-only access. Collaborators can update account details and work on profiles, but billing stays hidden. If someone needs billing access, raise their role to Manager.

Who is allowed to invite or remove people?

Only Owners and Managers can invite, edit, or remove people. Collaborators and Members can't.

If you need to add or remove someone and don't have the option, ask an Owner or Manager on the account to invite the person, or to raise your role.

I don't see the Users tab in my account

If the Users tab is missing from your account menu, your role is Collaborator or Member. Those roles can't manage people, so the tab stays hidden.

Only Owners and Managers see the Users tab. Ask an Owner or Manager to make the change you need, or to give you a higher role.

I got an error trying to change or remove an Owner

You can open Edit or Delete on an Owner, and the window will appear. But if you're a Manager, saving the change or removing the Owner won't go through. A dark box drops over the Users list with the heading "Forbidden" and the line "This action is unauthorized." Click anywhere outside it to close the box and you're back on your list.

That's expected. Only an Owner can change or remove another Owner. The option shows up for you, but the action is checked again when you save, and that's where it stops.

If an Owner needs to step down or be removed, ask another Owner to handle it.

I got an error removing myself or the last Owner

You'll see Delete next to your own row and next to the last Owner, and the Remove user window will open. But the removal won't go through. After you select Remove, a dark box drops over the Users list with the heading "Forbidden" and the line "This action is unauthorized." Click anywhere outside it to close the box and you're back on your list.

That's expected, and there are two reasons it can happen:

You can't remove your own access this way.
You can't remove the last Owner on the account. An account always needs at least one Owner.

To leave an account you own, first make someone else an Owner. Then that person can remove you. If you'd rather close the account for good, an Owner can do that instead.

What's normal here

It's normal for a role change to take effect the moment you save. The person doesn't need to sign out and back in.

If the person has email alerts on, the note about their new role can take a minute to arrive. The change itself is already live.