Invite people to your account

You can invite other people into your account and choose what each one is allowed to do. They get an email, join your account, and start helping. It's no trouble.

Before you start

You need permission to invite people. Account owners and managers can do this. If you don't see the invite option, you don't have the right role, and someone with an Owner or Manager role will need to add people for you.

Have the person's name and email ready before you start.

Inviting someone

1. Sign in and open your account settings.
2. Go to the Users tab.
3. Start a new invite from the toolbar at the top of the page.
4. In the Invite user window, fill in First name and Last name.
5. Type their email in the Email field.
6. Open the Role menu and pick a role (the roles are explained below).
7. Select Invite.

You'll see a "User invited." note, and the person appears in your users list. We email them an invitation so they can sign in.

What each role can do

The role you pick controls what the person can access. There are four:

• Owner: full control, including billing, users, and deleting the account.
• Manager: can manage the account, users, and billing, but sits a step below the owner.
• Collaborator: can view and update account details and work on profiles, but not billing or users.
• Member: view-only access to the account.

If you're not sure, start someone lower, like Collaborator or Member. You can change their role later.

Changing someone's role

1. Go to the Users tab.
2. Find the person in the list and open their record to edit it.
3. Pick a new role and save.

The change takes effect right away. You can move someone up or down as their work changes.

Removing someone

1. Go to the Users tab.
2. Find the person in the list and choose to remove them.
3. Confirm the removal.

They lose access to your account once removed. Their own NoTrouble sign-in still exists; they no longer reach your account.

It says that person is already a member

You'll see "This user is already a member of this account." That means the email you typed already belongs to someone in your account.

Check your users list. If they're already there, there's nothing more to do. If you meant a different person, use their correct email.

The person didn't get the invite email

First, ask them to wait a minute and check their spam or junk folder. Have them search for "NoTrouble".

If it's truly missing, double-check the email address in your users list. A typo sends the invite to the wrong place. You may need to remove the entry and invite them again with the right address.

I can't see the invite option

If there's no way to add a user, your role doesn't allow it. Only Owners and Managers can invite people.

Ask an Owner or Manager on the account to invite the person, or to raise your role.

What's normal here

It's normal for a new person to show in your users list as soon as you invite them, even before they sign in. The invite email is what lets them set up their access.

It's also normal that you can't invite anyone if you're a Collaborator or Member. Those roles don't manage users by design.