Understand or cancel a scheduled plan change

See a Plan change scheduled note on your Billing page? It means a move to a lower plan is lined up, but it hasn't happened yet. You stay on your current plan until then. If you set it up by mistake, you can cancel it and stay where you are. It's no trouble.

Before you start

This is for accounts on a paid plan, Pro or Team. Only the account owner and managers can open the Billing page and cancel a scheduled change. If you're a collaborator or member, you won't have billing access, so ask an owner or manager to step in.

What does 'Plan change scheduled' mean?

It means you asked to move to a lower plan, and that move is set to happen later, not now.

Moving up a plan takes effect right away. Moving down waits until the end of the billing period you've already paid for. So a move down to a lower plan, like Team to Pro, or any plan down to Free, shows up as a scheduled change.

You'll find the note on your Billing page, on the Your Plan card, in a yellow box with a clock. It's titled Plan change scheduled.

When will my scheduled plan change take effect?

It takes effect at the end of your current billing period. That's the date you've already paid through.

The note tells you the exact date. With a date, it reads: "Your Team plan stays active until [date]; you'll move to Pro then." A move down to Free reads the same way, ending in "you'll move to Free then." If no date shows yet, it reads: "You'll move to Pro at the end of your billing period."

Until that date arrives, nothing about your plan changes.

Will I keep my current features until the change happens?

Yes. You keep your current plan and every feature that comes with it right up to the change date.

You paid for this period, so you get the whole thing. The lower plan only kicks in once that date passes. There's no refund for the current period, since you're still using it.

How do I cancel a scheduled plan change?

You cancel it from the same note that announced it. Here's how:

Open your Billing page.
Find the Plan change scheduled note on the Your Plan card.
Select Keep my current plan.

You'll see a green message: "Your plan change was canceled. You'll stay on your current plan." The scheduled note goes away, and your plan carries on as before.

Where is 'Keep my current plan'?

It's the button inside the Plan change scheduled note, on your Billing page. The note sits on the Your Plan card near the top.

Only the account owner and managers can open the Billing page, so if you can see the note, the button is there too. Can't reach the Billing page at all? You're a collaborator or member without billing access. Ask the account owner or a manager to cancel the change for you.

Why is the Change Plan button gone?

When a plan change is scheduled, the Change Plan button is hidden, not greyed out. It's gone on purpose, so you don't stack a second change on top of the first one.

To get it back, cancel the scheduled change. On the Plan change scheduled note, select Keep my current plan. Once the change is canceled, the Change Plan button comes back, and you can pick a different plan.

I scheduled the wrong downgrade. How do I undo it?

No problem. As long as the change is still scheduled and hasn't taken effect yet, you can undo it and stay on your current plan.

On your Billing page, find the Plan change scheduled note on the Your Plan card and select Keep my current plan. You'll see "Your plan change was canceled. You'll stay on your current plan." That's it. The wrong move is off the table, and you're back where you were.

If you wanted a different plan instead, cancel this change first, then use Change Plan to pick the one you meant. The steps are in Switch your plan.

I selected 'Keep my current plan' but it says it couldn't cancel

If you see "We couldn't cancel your plan change. Try again or contact support," the change is still scheduled and nothing was lost. This usually clears up on a second try.

Wait a moment, then select Keep my current plan again. If it still won't go through, reach out and we'll cancel it for you. Reply to any billing email from us, or use the in-app help.