Downgrade to a lower plan

Need to spend less? You can move from Team to Pro, or from any paid plan down to Free. You keep every feature you have now until the end of the period you've already paid for. It's no trouble, and your content stays put. This page covers what changes when you move down: refunds, billing, and what you lose on each plan. For the click-by-click steps, see switch your plan.

Before you start

You need to be signed in to the account, and you need permission to manage its billing. A downgrade never deletes your account, your profile, or your content. It only changes which features are on.

How do I move to a lower plan?

You change plans from the Change Plan button on your Billing page. Pick the lower plan, confirm, and the move is scheduled for the end of your billing period. The full steps, with each button label, are in switch your plan.

A downgrade is a Switch, not an Upgrade. It waits until your paid period ends, so you lose nothing today. Once it's set, your Billing page shows a Plan change scheduled banner with the date. To learn what that banner means or to call the change off, see a scheduled plan change.

Do I get a refund when I downgrade?

No. You keep the plan you paid for until the end of the current period, so there's nothing to refund. The confirm screen says this plainly: "No refund for the current period."

You're not charged the lower price early either. Your current price runs until the period ends, then the lower price starts on the next bill.

Will I be charged a prorated amount?

No. A downgrade doesn't add a mid-period charge or credit. You finish out the time you already paid for at your current price. The lower price kicks in on your next billing date, with no proration.

(An upgrade works the other way: it starts right away and adds a prorated charge.)

What do I lose if I switch to Free?

You keep your profile, your sections, and your posts. Free turns off the paid-only features. From a paid plan, that means you lose:

• Custom domain, your own web address for your profile.
• Advanced analytics. Free keeps basic profile traffic insights only.
• Video sharing and platform connections that sync content.
• API access and AI agent access (MCP).
• More storage. Free gives 2 GB per profile, Pro gives 10 GB, Team gives 50 GB.
• The larger upload size. Free caps a single file at 10 MB.

If you're dropping from Team to Pro, you keep all of Pro's features and lose Team-only ones: team profiles, removing NoTrouble branding, priority support, and accepting payments with Stripe.

Want to weigh the tiers before you move? See plans and what each one includes.

Will my custom domain stop working if I downgrade to Free?

A custom domain is a paid feature, so it's not part of the Free plan. When you move to Free, your profile goes back to its NoTrouble web address (your handle), and your custom domain stops pointing visitors to your profile.

We don't delete your domain settings. If you upgrade again later, you can turn your custom domain back on. See connect a custom domain.

Is my data deleted when I drop to a lower plan?

No. Your profile, sections, and posts all stay. We don't delete your content when you downgrade.

Some paid features and the data tied to them may turn off or go out of view while you're on the lower plan. It's preserved, not erased. If you upgrade again, those features and that data come back.

One thing to watch: Free includes 2 GB of storage per profile, and Pro caps posts at 500. If you're over a lower plan's limit, you may need to remove some files or posts before you can add new ones. Your existing content stays visible.

I changed my mind. How do I cancel a scheduled downgrade?

No harm done. While the change is still scheduled (before the date arrives), you can call it off from the Plan change scheduled banner on your Billing page. The full steps, and what to do if the cancel doesn't go through, are in a scheduled plan change.

Is pausing a plan an option instead of downgrading?

Pausing a plan isn't available yet. For now, your options are to switch to a lower plan or to cancel your subscription. Both let you keep your features until the end of the period you've paid for.