Add a Call, Email, or Directions button to your profile

The Business Info action puts a Call, Email, or Directions button at the top of your profile. Visitors tap it to phone you, email you, or pull up driving directions, all in one step. You set it up in the Designer, and the preview shows how it looks before anyone else sees it.

Before you start

These buttons pull from your business details, so add those first.

The Call button needs a phone number on your business.
The Directions button needs an address on your business.
The Email button uses your business email if you've added one, or your sign-in email otherwise, so it usually works right away.

You add a phone and address on the My Business page, under the Profile tab. No Google account is needed. See add your business details for the full walk-through. Then come back here to turn the buttons on.

Add a call button (click to call)

The Call button starts a phone call when a visitor taps it on their phone.

Open your profile and select Edit In Designer.
In the left sidebar, select the pencil icon next to the Header layer.
Scroll to Primary action and open the Action type menu.
Pick Business Info.
Under Pick up to two buttons, tick Call.

The preview updates right away. Tap it on a phone and the dialer opens with your number ready to go. On a computer, it hands the number to whatever calling app the visitor uses.

If Call isn't in the list, your business has no phone number yet. Add one on the My Business page, then come back.

Add a directions / map button

The Directions button opens Google Maps with directions to your address.

Open your profile and select Edit In Designer.
In the left sidebar, select the pencil icon next to the Header layer.
Scroll to Primary action and open the Action type menu.
Pick Business Info.
Under Pick up to two buttons, tick Directions.

Tap it and Google Maps opens in a new tab, already routed to your business. It builds that route from your street, city, state, postal code, and country. The more complete your address, the better the result.

If Directions isn't in the list, your business has no address yet. Add one on the My Business page, then come back.

Add an email button for visitors

The Email button opens the visitor's email app with a new message addressed to you.

Open your profile and select Edit In Designer.
In the left sidebar, select the pencil icon next to the Header layer.
Scroll to Primary action and open the Action type menu.
Pick Business Info.
Under Pick up to two buttons, tick Email.

This button prefers your Business email if you've set one. That's a public address you add by hand on the My Business Profile tab, separate from the email you sign in with. When no business email is set, the button quietly falls back to your sign-in email instead. To keep your own inbox private, a contact form handles messages without ever exposing an address. See create a form to set one up.

Pick the buttons you want

You can show one button or two. Under Pick up to two buttons, tick the ones you want:

Call opens the phone dialer with your number.
Email opens a new message to your business email (or your sign-in email if you haven't set one).
Directions opens Google Maps to your address.

The first button you tick gets your custom Button label, if you set one. The rest keep their own names. Missing a detail? That button won't appear at all, so the list only ever shows what you can actually use.

Name the button and add a caption

After you pick Business Info, two more fields appear.

In Button label, type the words for the first button, like Call Us. Keep it under 80 characters.
In Banner description, type a short caption shown next to the button. Keep it under 160 characters.

The preview updates as you type. Leave Button label blank to use the plain names (Call, Email, Directions).

Keep the button in view as people scroll

In the Header panel, under your action settings, turn on Show fixed banner. On phones, this pins the button to the bottom of the screen. On larger screens, it stays in view as visitors scroll. Either way, your main action is never more than one tap away.

Save and publish your changes

Your edits stay a private preview until you publish.

Select Publish profile (or Publish changes) in the top toolbar to go live.
Or open the toolbar's save menu and select Save as draft to keep your edits private for now.

The buttons won't show to visitors until you publish.

Why does it say "No business contact details"?

You picked Business Info, but your profile has nothing for the buttons to use yet. The panel shows a note that reads "No business contact details", and the checkboxes stay hidden.

It means three things are blank at once: no phone number, no address, and no sign-in email we could find. The fix is quick. Open the My Business page, go to the Profile tab, and add a phone number, an address, or both. See add your business details for the steps. Save one detail, come back, and the matching button appears, ready to tick.

One of my buttons is missing from the list

The list only shows buttons that have somewhere to point. Missing one? Its detail isn't filled in yet, so there's nothing to wire the button to.

No Call? Add a phone number on the My Business page.
No Directions? Add an address on the My Business page.
No Email? This one uses your business email, or your sign-in email if you haven't set one, so it's rare to be missing. If it is, add a Business email on the Profile tab (or check that your account email isn't empty).

Add the detail, then reopen the Header panel and the button shows up.

My Business Info button isn't showing on my profile

A few things can hide it.

The Action type may have slipped back to None. Open the Header panel and set it to Business Info again.
You may not have ticked any button under Pick up to two buttons. Tick at least one.
You haven't published since your last change. Publish to push it live.

If you ticked a button and later removed the detail behind it, that button drops off on its own. Re-add the detail, or pick a different button instead.