Get notified when someone fills out your form

We'll email you the moment someone fills in your form, so you never miss a message. You pick who gets the email. If those emails stop arriving, this page helps you find out why. It's no trouble.

Before you start

Notifications belong to one form at a time. If you have more than one profile, switch to the right one first. You set the address on the form itself, so have the form open and ready.

You'll always be able to read every response in your Inbox, even with no email set up. Email is the heads-up, not the only copy.

One thing to know up front: the account owner always gets an in-app copy of every submission, right in the Inbox. That part is built in and this box doesn't touch it. The owner also gets it by email, as long as they have at least one Email topic on in their notification preferences. The email stops only when they turn every Email topic off.

How do I get an email when someone submits my form?

Tell the form which address to email. Here's how:

1. Go to Forms in your navigation.
2. Open the form you want.
3. Open the More tab.
4. Find the Notifications section near the top.
5. In the Notification Emails box, type your email address.
6. Select Save at the top of the page.

You'll see a "Form updated" message. From now on, each new response sends you an email with the subject "New submission on" plus your form's name.

Where do I set the notification email address?

It lives on each form, not in your account settings. Open the form, go to the More tab, and look for the Notifications section. The Notification Emails box is right there.

The note under the box reads: "Comma-separated. Leave empty for no notifications. You'll receive an email each time someone submits." That's your reminder of how it works.

Can I send notifications to more than one person?

Yes. The Notification Emails box takes more than one address. Type each one and put a comma between them, like this:

you@example.com, teammate@example.com

Then select Save. Everyone on the list gets the same email for each new response. Add or remove people anytime by editing the box and saving again.

What does the notification email look like?

So you know it's the real thing when it lands:

• The subject is "New submission on" followed by your form's name.
• It tells you who filled it in and the form they used.
• It has an Open submission button that takes you straight to the full response.

I'm not getting emails when people fill out my form

A few things can cause this. Check them in this order:

• The address box is empty. With no address in the box, no extra emails go out to that list. To send the email to people you choose, open the More tab and add an address to Notification Emails, then select Save.
• You're the account owner and all your Email topics are off. The owner's email copy goes out as long as at least one Email topic is on. If you turned every Email topic off, or unsubscribed from all email, the email stops, even though your in-app copy in the Inbox keeps arriving. Open your notification preferences and make sure at least one Email topic is on.
• You never turned on any email at signup. If you didn't opt in to any Email topic when you joined, we have no email to reach you on, so submissions arrive only in your Inbox. This is separate from the per-form Notification Emails box. Open your notification preferences and turn on an Email topic to start getting the email copy.
• The form is turned off. A form that isn't active can't take responses, so nothing fires. Open the Basics tab and turn on Active.
• An address was dropped. If you typed an address with a typo, we keep the good ones and skip the bad one. You'd have seen a message like "Some emails were invalid and removed:" followed by the addresses we skipped. Re-check the spelling, then save again.
• The email is in spam. See the next section.

Your responses are always safe, even while you sort this out. Open Inbox in the Forms menu to read them.

My notification email went to the spam folder

This one isn't your fault and it's common with any new sender. Your email app hasn't learned to trust ours yet, so it played it safe.

To fix it for good:

1. Open the spam or junk folder.
2. Find the "New submission on" email.
3. Mark it Not spam (Gmail), or Not junk (Outlook).
4. Add our sender address to your contacts so future emails skip the filter.

After you do this once, the rest should land in your inbox.

The email takes a minute to arrive

That's normal. We send notifications in the background so your visitor's submit screen never waits on email. A short delay of a minute or two is fine. If much more time passes and nothing shows up, run through the "I'm not getting emails" checks above.

How do I turn off form notification emails?

Clear the address and the emails stop:

1. Open the form and go to the More tab.
2. Find the Notifications section.
3. Delete everything in the Notification Emails box.
4. Select Save.

An empty box means no extra emails go out. Your responses still arrive in your Inbox as normal, so you won't lose anything.

One thing this won't stop: the account owner still gets an in-app copy of each submission in the Inbox, and the email copy too if they have at least one Email topic on. That copy is governed by the owner's notification preferences, not by this box.